Terms of use

LOYAL CLIENT TERMS OF USE

These terms of use LoyalClient program (hereinafter – Program) together with the privacy Policy and all other additional terms and information presented and/or may be further provided in accordance with the provisions of the legislation of the Russian Federation on licensing agreements and other applicable legislation of the Russian Federation, determine the order of interaction of the parties, their rights and duties when using the website https://LoyalClient.ru/ posted on the content (hereinafter – the Internet resource of the Company) and program LoyalClient.

Participant – a natural person, including natural persons – representatives of legal entities and other persons engaged in entrepreneurial activities, who has reached the age of 18, logged in to The company's Internet resource and passed the registration procedure on it in the form established by the Company or indicated a phone number in the Program.

By entering your phone number in the Program and registering on the site https://LoyalClient.ru/ by uploading content or otherwise using the Company's Internet resource, the Participant agrees to the Terms and conditions. In case of disagreement with these Terms, the Participant must immediately stop using The company's Internet resource and the Program.

The user bears full legal responsibility for violation of these Terms and conditions and copyright. Any violation of these Terms and conditions entails the immediate termination of the Participant's interaction with the Program, the Internet resource, and the content posted on it.

By agreeing to these Terms, the Participant confirms its legal capacity, as well as that all expenses that may be incurred in connection with the use of the Internet resource, the content posted on it and the Program, it performs in accordance with the provisions of the civil legislation of the Russian Federation, including, acting with the consent of the person paying the costs that may arise when using the Company's Internet resource, regardless of the civil status of such person.

  1. TERMS AND DEFINITIONS

Promotion – a marketing promotion held for Participants in relation to all products in the Partner's store, a separate group of products or individual goods (s), aimed at promoting goods and stimulating demand for them.

Bonuses are virtual conditional units awarded to a Participant when making a purchase in a Partner's retail or online store, entering a phone number in the Program, as well as in other cases specified in the rules posted on the site https://LoyalClient.ru/ that give the Participant the right to receive Certificates used in accordance with clauses 14 and 15 of these terms.

Participant identification number (UID) – a unique program Participant number assigned by the Program when registering a Participant or when specifying a phone number in the Program and used to identify the Participant in order to confirm their right to use Points and Certificates in accordance with clauses 14 and 15 of these terms.

Use of the Certificate – providing The certificate to the Partner as a document confirming the right to reduce the price of goods (works, services) Partner in accordance with clause 15 of these terms and conditions.

Content – software and / or information provided to the Participant by the Company when using the company's Internet resource, Program or in any other way.

The nominal value of the Certificate is a monetary amount corresponding to the amount of payment by which the price of goods (works, services) purchased by the Participant from the Partner using the Certificate is reduced for the Participant in accordance with clause 15 of these terms and conditions.

Partner – Contracting with a cooperation agreement in the prescribed manner, at the places of sale of goods (performance of works, rendering of services) which carried out the Action and allowed the use of Certificates.

The program (also known as the LoyalClient Program) is software developed by the Company and installed on tablet computers or other devices in Partner stores.

Spending points – using (debiting) Points from the Participant's account in the Program for providing the Participant with a Certificate or canceling Points in accordance with clause 15 of these terms.

Registration – registration of a Participant in the established form and creation of an account on The company's Internet resource using the user's phone number and password in strict accordance with these Terms and conditions and the current legislation of the Russian Federation.

Certificate (also Virtual gift certificate) - an informational message transmitted by the Company to Partners through the Program, containing the Nominal value of the Certificate and the validity period during which the Participant has the right to contact the Partner with a request to sell goods (works, services) in accordance with clause 15 of these terms.

Certificate validity period – the period indicating the start and end dates of the Certificate, during which the Participant has the right to use the Certificate in accordance with clause 15 of these Terms.

Participant's account in the Program – a set of accounting and information data about the current balance of Points, the number of accrued, debited and canceled Points, the number and amount of purchases in Partner stores, received, used and canceled Certificates.

Technical device – any device that has technical characteristics that allow you to use this device for connecting and working on the Internet, regardless of the methods and methods of accessing and working on the Internet.

Terms – these Terms and conditions and/or any other terms of use of the Program, Content, Internet resource of the Company, accrual and use of Points, use of certificates that are published and/or may be published later on the site https://LoyalClient.ru/.

Account – the Participant's account on The company's Internet resource, containing information about the personal data provided by the Participant, the Participant's Account in the company's website.

The program, as well as other information that the Company deems necessary to record in order to be used by the Program Participant.

  1. CREATING AND TERMINATING AN ACCOUNT

To fully use the Program, the Participant must register on the Company's Internet resource, create an Account, subject to the mandatory indication of a unique phone number and password, and / or enter the phone number in the Program. Failure to comply with this requirement of these Terms and conditions entails the immediate termination of the Participant's interaction with the Program, the Internet resource, and the content posted on it.

To use the Internet resource from a computer and / or technical device (phone, smartphone, Communicator or other, including mobile, device), data transmission is required, which may be paid in accordance with the rules for providing communication services to the Participant established by its operator, credit institution, clearing or settlement center, in accordance with the Federal law "on the national payment system", the Federal law "on communications", the Civil code of the Russian Federation and other regulatory acts in force on the territory of the Russian Federation

The participant must provide a valid phone number and other personal information in the Program and on the Internet resource. Otherwise, he / she assumes responsibility for the violation of the rights of third parties by the Company, which resulted from the indication of invalid data by him / her. The company does not bear any liability stipulated in the code of administrative offenses of the Russian Federation, the Federal law "on advertising" and other regulatory acts in force on the territory of the Russian Federation

The participant must take appropriate measures to protect their Account, including the user name and password, from unauthorized use by others and immediately inform the Company of the relevant information if such use is detected. The beginning of unauthorized use of the Program should be considered the receipt by the Participant of any information that allows us to conclude about the possibility of unauthorized use of the Program.

The company is not responsible for the use of the Participant's Identification number or Account by another person if such use occurred due to circumstances beyond the control of the Company, as well as if the Participant did not inform the Company about unauthorized use of his Account or provided information that is unreliable

In case of actual change of the phone number specified by the Participant when registering on the Company's Internet resource, the Participant is obliged to inform the Company about this using the procedure described on the Company's Internet resource.

The participant has the right to terminate the Account by deleting it from the Company's Internet resource. Upon termination of the Account, the Participant loses the right to access the Internet resource and the Program, as well as any opportunities that may be provided to the Participant by the Program and / or the Internet resource.

The company has the right to terminate the Participant's Account if the Participant does not continuously use their Account and / or the Program for 180 (one Hundred and eighty) days.

The company also has the right to terminate the Participant's Account or restrict access to the Internet resource and/or Program without giving reasons, if the Company believes that the Participant has violated the Terms and conditions or in any other case that does not contradict the company's privacy policy and information openness.

For registration purposes, the Participant provides the Company with the personal data requested by the Internet resource. The company reserves the right to verify the data provided by the Participant both before and after registration and providing the opportunity to use the account in accordance with the Federal law "on personal data protection" and other applicable legislation of the Russian Federation on personal data and information confidentiality.

The participant agrees that if they receive certificates or other gifts or rewards with the ruble equivalent exceeding 4,000 rubles during a calendar year, they have the right to provide the Company with the personal data requested by the company, including the data of the passport of a citizen of the Russian Federation (other identity document), as well as other data necessary to confirm their income in accordance with the legislation of the Russian Federation on taxes and fees, and also expresses its consent to the transfer by the Company of the data obtained in accordance with this paragraph to the state bodies authorized to exercise control and supervision in the field of taxation.

By registering or entering a phone number in the Program, the Participant agrees to the provision, processing and use by the Company at its sole discretion (including transfer to third parties for the purpose of fulfilling the contract with the Participant, as well as for advertising and other purposes) of personal data provided to the Company, including after the Participant terminates the Account and use of the Program in accordance with the requirements of the Federal law "on personal data protection".

All actions related to the provision, processing and use of personal data are performed by the Company in accordance with the company's privacy policy. Except as provided in the privacy policy, the Company is not responsible for any use of the Participant's personal data.

  1. The PROGRAM

The program may have different settings, interface, and functions depending on the use of the program by Partners, as well as at The company's discretion.

When using the LoyalClient Program, the Participant may receive Bonuses for performing a number of actions related to the purchase of goods (works, services) in Partner stores, which they can exchange for a Certificate that allows them to reduce the price of goods for the Participant by the amount of the certificate's face Value.

Bonuses can be awarded to the Participant for making purchases in Partner stores or other actions in accordance with the Terms and conditions published on the Company's Internet resource.

The procedure for awarding Points, their use, validity, exchange for Certificates, as well as the use and validity of Certificates are set out in clauses 14 and 15 of these Terms and conditions.

In order to use the Program, the Participant, by accepting, agrees with the order of calculation, use and validity of the Scores and Certificates, and also agrees with providing information about the facts and amounts of purchases in the shops of Partners, use and processing Company, and the provision of this information by third parties to implement an agreement with the Party to the Treaty.

The participant agrees that the Bonuses and/or Certificates received by them may be canceled in full and/or in part in accordance with clause 15 of these terms and conditions in the event of their expiration, termination of the Participant's Account in accordance with these Terms and conditions, termination of the Company's activities, as well as in other cases. The company is not responsible for the cancellation of Points and / or Certificates in these cases.

Bonuses and / or Certificates may be cancelled by the Company in accordance with clause 15 of these terms and conditions if the Participant continuously fails to use Points and / or Certificates for 180 (one hundred and eighty) days without the right to subsequent recovery

In case of cancellation of Points and / or Certificates, no obligations of the Company and its Partners under such Points and Certificates will be fulfilled.

  1. LICENSE

The company grants the Participant a non-exclusive license to access and use the Program without the right to transfer it to third parties in strict accordance with the Terms and conditions.

The participant is obliged to use the Company's Internet resource and any other Program content, as well as any materials posted on it, only for personal non-commercial purposes. The participant is obliged to use the Program and the Company's Internet resource for their intended purpose, in accordance with the Terms and conditions.

The participant agrees that some of the content posted on the Company's Internet resource may only be accessible to residents of certain geographical areas or to Participants whose Account data meets certain conditions.

  1. USE OF THE COMPANY'S INTERNET RESOURCE, PROGRAM, AND / OR OTHER CONTENT

By agreeing to these terms, the Participant confirms that when using the Company's Internet resource, the content posted on it, and the Program, he / she undertakes to::

comply with applicable laws, these Terms and conditions, as well as any other terms and rules of conduct published by the Company on the Internet resource;

check whether the content downloaded from the Company's Internet resource does not have age restrictions or other restrictions;

use the Internet resource and Content only for personal non-commercial purposes; obtain any consents, permissions and / or licenses that may be required by the Participant in accordance with the law;

respect the privacy of others and the interests of the Company;

do not use any technologies or take any actions that may harm the Internet resource, interests and / or property of the Company and other Participants;

comply with the prohibition of disposal, distribution (in particular, by copying, donating, selling, reselling, lending, renting or renting,

advertising, broadcasting, sending, otherwise transmitting, making available to the public, reproducing, modifying, demonstrating, making available to the public), as well as prohibiting any commercial use of the Content, unless otherwise permitted by the relevant terms and Conditions;

comply with the prohibition on using any automated systems or tools, other than those provided by the Company, to select or download Content, access, purchase, copy or monitor any part of the Internet resource and / or Program;

comply with the prohibition of any technical interference with the operation of the Internet resource and / or the Program, including removing, circumventing, reverse engineering, decoding or otherwise modifying or interfering with any applicable rules of use and/or attempting to circumvent digital rights management technologies or copy protection functions related to the Content, and/or any other technologies used to control access to and/or use of Content and/or identifying information;

immediately notify the Company of any unauthorized use of the Internet resource and / or the Program and / or Content;

take appropriate measures to protect your Account, including not disclosing your password or giving other people access to the Content in any way. Restrictions on copying that apply to applicable media also apply to the Content, access to which was obtained as part of the Internet resource of the Company;

bear responsibility for the consequences associated with unauthorized use of the Program and/or other content of the Internet resource;

observe other provisions of the current legislation of the Russian Federation. The company has the right to:

check any information provided by the Participant;

change unilaterally at any time and at your own discretion these Terms, conditions of accrual and use of Points, conditions of use of Certificates and any other terms and conditions, provided that they are published on the Internet resource and/or in the Program;

terminate the Participant's Account or restrict access to the Internet resource and / or Program, as well as revoke the license granted to the Participant at its sole discretion at any time without giving reasons;

process and use at your own discretion (including by transferring to third parties) the personal data provided to the Company in accordance with the privacy Policy;

use any means and by any means protect the Company's Internet resource, the content contained therein, the program, and personal data of Program Participants, if these means and methods do not directly contradict the current legislation of the Russian Federation;

perform any other actions stipulated by the current legislation of the Russian Federation.

  1. NOTIFICATIONS TO THE COMPANY

The participant is obliged to notify the Company of any violations of rights during the use of The company's Internet resource by sending a Notification by e-mail, indicating "Violation of rights" in the subject line, to the following address: support@LoyalClient.ru.

In the same manner, the Participant has the right to notify the Company about the presence of a defect in the Program and/or other Content.

If the Participant finds that the Content contains defects, does not match the description on the Company's Internet resource, the Content was not received by the Participant as a result of technical problems, or contains other defects, the Participant has the right to contact the Company.

By sending the Company any ideas, feedback and / or suggestions via the Internet- when using any of the above and/or any other methods, the Participant confirms that the sent information does not contain confidential information and/or information belonging to a third party and agrees that the Company does not assume any obligation to maintain confidentiality with respect to the received information, and the Participant also expresses its consent to the free use by the Company (including distribution, processing, modification and transfer to third parties) of the received information. The participant does not have the right to demand any compensation from the Company of any kind for voluntarily provided information of any kind.

  1. NOTIFICATIONS TO THE PARTICIPANT'S ADDRESS

Any notifications that the Company may and/ or must send to Participants in accordance with these Terms may be sent in any way at The company's discretion, including posted on the website https://LoyalClient.ru/, sent by e-mail or sent as messages to the phone number provided by the Participant.

The company has the right to send any notifications to Participants at its sole discretion, including those that are advertising or informational in nature. The company provides its Partners with the ability to send notifications to Participants. The company is not responsible for the content of notifications sent by the company's Partners to the Participants.

The parties agree that any notification sent by the Company by one of the specified methods is considered received after no more than 7 (seven) days after the company sent or posted such notification, regardless of the method of sending.

  1. PAYMENTS

Use of the Program and the Company's website is free of charge, but the Parties agree that the Participant's use of the Internet resource and/or any part of it may become paid later.

Any payments charged by the Company in connection with the Participant's use of the Internet resource will be announced additionally and in advance by sending messages to The participants 'mobile phones and/or online mailing to the Participants' email addresses. The participant undertakes to independently monitor changes in information about the rules for using the Internet resource and / or the Program on the Company's Internet resource. Failure to notify the Participant of changes to the Terms and conditions, which occurred as a result of the Participant providing incorrect information about their personal and other data, does not entail The company's liability.

Using an Internet resource may result in data transmission over the network of the network service provider. If the Company charges a fee for using the Internet resource, the prices indicated on it do not include the fee for possible data transmission, text messages, voice services or other services that may be charged by the network service provider.

The company does not assume any responsibility for paying any fees charged by network service providers in accordance with the Federal law "on the national payment system»

  1. AVAILABILITY AND TECHNICAL REQUIREMENTS

The availability of the Internet resource and Content is subject to change and is determined at the sole discretion of the Company. The company expressly disclaims any representations and / or warranties regarding the availability of any particular Content or Internet resource.

The Internet resource and Content may have access restrictions depending on the geographical location of the Participant, his Account data, the presence of Company Partners in the region, the network of the service provider, compatibility of devices used and supported formats, and/or other conditions.

The company has the right, at its sole discretion, to change and / or correct the Internet resource or any part of it (including the program), as well as to terminate their operation in whole or in part.

The Internet resource may not be available during technical work, as well as in other cases.

The company has the right to block any Content and/or Software at its sole discretion without giving reasons, as well as without giving reasons to remove any Content and / or Software in order to protect the Internet resource, the Telecom operators through whose networks the Participant accesses Internet resources, or any other affected or potentially affected parties.

The company has the right to significantly change any version of the Internet resource, Content and / or Software.

  1. THIRD-PARTY ADVERTISING, WEBSITES, AND CONTENT

The company has the right to include in the Internet resource the ability to access sites and services owned or operated by third parties that are not part of the Internet resource, as well as advertising information.

The company does not control the content, sites or services of third parties and does not assume any responsibility for the services provided or the material created or published on such third-party sites or services. The presence of links to third-party websites on an Internet resource or in the Company's Content does not mean that the Company approves these websites or products (works, services) mentioned on such an Internet site.

  1. PERSONAL DATA OF THE PARTICIPANT

In accordance with the provisions of the Federal law "on personal data", the Participant freely, voluntarily and in its own interest provides the company with the Participant's personal data and agrees to the processing of the relevant personal data by the Company in any form provided for by the legislation of the Russian Federation, including their collection, recording, systematization, accumulation, storage, updating, modification, use, transfer.

The participant agrees that the Company's processing of the Participant's personal data may include making direct contacts with the Participant through means of communication in order to promote goods, works, and services on the market (including providing advertising messages to the Participant).

The company's processing of participants ' personal data is governed by these Terms And conditions, the privacy Policy, and any other additional privacy information that is provided and/or can be provided by the Company by publishing it on the Company's Internet resource.

The company and its Members undertake to implement the personal data privacy policy and process personal data in accordance with the Federal law "on personal data". The company does not recognize any other restrictions in its activities related to the processing of personal data of participants, except for those directly specified in the Federal law "on personal data".

  1. LIMITATION OF LIABILITY

The company does not guarantee that the Internet resource and / or Program will work continuously, will not contain errors and / or viruses. The participant expressly agrees and confirms that the use of the Internet resource is solely at their own risk.

The participant agrees that the Bonuses and/or Certificates received by them may be canceled in full and/or in part in accordance with clause 15 of these Terms, termination of the Participant's Account, restriction of access, blocking and/ or deletion of the Program in accordance with these Terms, as well as in other cases. The company is not responsible for the cancellation of Points and / or Certificates in these cases.

In case of cancellation of Points and / or Certificates, no obligations of the Company and its Partners under such Points and Certificates will be fulfilled.

The company is not responsible for any direct damages, any indirect, incidental, punitive or consequential damages caused as a result of the Participant's use or inability to use the Internet resource.

  1. REFUND GUARANTEE

The participant agrees to release the Company from liability and compensate it for damages in connection with any claims from third parties and any liability, compensation, losses, expenses or damages resulting from or in connection with the violation and / or non-compliance by the Participant of the Terms, intellectual property rights, privacy rights, other rights of third parties, unauthorized use of the Internet resource by third parties, if such unauthorized use became possible as a result of the Participant's failure to take measures to protect the Account, including user name and password data, against abuse.

  1. EARNING POINTS

As part of the Program, the Participant can accumulate Bonuses in various ways indicated on the website https://LoyalClient.ru/. The participant is solely responsible for regularly checking the status of their account in the Program and monitoring the correctness of crediting Points to the Account for performing actions rewarded with Points.

As you complete the necessary conditions for earning Points, such as buying from a Partner's store and others specified on the site https://LoyalClient.ru/, these Bonuses will be credited to the Program Participant's Account. The participant is prohibited from purchasing, exchanging or transferring Bonuses to other Program Participants or any other persons, if on the site https://LoyalClient.ru/ the opposite is not specified. In case of detection

if such actions are committed by the Participant, the Company has the right to block or completely terminate the Participant's Account, as well as cancel all Bonuses on the Participant's Account without giving reasons.

The company has the right to limit the validity period of Participant Points that were not spent on purchasing Certificates or used in any other way to 360 (three hundred and sixty) days from the date of their accrual. Other gifts and rewards, unless explicitly specified by the Company in a separate order, are valid for 60 days.

In case of termination of the Participant's Account by the Company in accordance with clause 2, as well as in case of termination of the Account by the User, all Bonuses, gifts, certificates and other rewards are canceled.

If the Participant believes that Bonuses, bonus Bonuses, Or any other types of rewards were awarded incorrectly, within 30 days from the moment when in his opinion an error occurred, he is obliged to notify the Company about this by sending a notification by e-mail to the following address: support@LoyalClient.ru

  1. DEBITING POINTS AND EXCHANGING THEM FOR REWARDS

The participant can spend the accumulated Bonuses, Bonus Bonuses and other types of rewards to purchase certificates from Partner stores and other types of rewards in the receiving gifts section of the Program. The participant has the right to choose any type of reward, provided that they have enough Points in their Account to be debited.

To receive a reward or Certificate, the Participant must select the appropriate section in the Program and follow the further prompts. To receive certain types of rewards, such as Partner Certificates, the Participant will need to enter a code that the Company will send as an SMS message to the Participant to the phone number specified in the Program. As soon as the unique code is sent to the Participant using the contact details specified by them, further processing and processing of the Certificate is the responsibility of the Partner's store, and the Company is not responsible for the safety and processing of any data related to the issued Certificate, and is not responsible for the redemption of the Certificate. The participant is solely responsible for the correctness and up-to-date nature of their contact information: email addresses and mobile phone numbers provided to the Company.

The company has the right to independently determine the list of rewards and Certificates, as well as their nominal value and price in Points, without prior notification to the Participant. The company is not the owner or supplier of goods and services and, therefore, does not bear any responsibility for the quality and completeness of goods and services received by the Participant / provided to the Participant as part of receiving the selected remuneration. If the participant has any complaints about the quality and completeness of the goods/services received as part of the selected reward, the Participant should contact the Partner who provided the reward chosen by the Participant directly.

Bonuses, Bonus Bonuses and other types of rewards have no monetary value and can only be spent on receiving rewards and Certificates presented under the Program. Bonuses, Bonus Bonuses and other types of rewards received by the participant are not the property of the Participant, and cannot be sold, transferred or donated if on the site https://LoyalClient.ru/ the opposite is not specified.

  1. OTHER CONDITIONS

16.1 APPLICABLE LAW

The terms and conditions are regulated in accordance with the legislation of the Russian Federation.

All disputes are subject to settlement through out-of-court negotiations. In case of failure to reach a compromise that satisfies the Parties (in some cases, also third parties, if the Parties jointly and simultaneously recognize the interests of such persons as essential in relation to the dispute), the Parties undertake to apply to the arbitration court. The parties undertake to consider the decision of the arbitral Tribunal binding.

16.2 VALIDITY OF THE AGREEMENT

The terms and conditions do not exclude or limit the mandatory rights of the Participant, the waiver of which is not valid under the legislation of the Russian Federation.

If certain provisions of the Terms and conditions are declared invalid, the Terms and conditions remain valid to the extent that they were not declared invalid. The recognition of the Conditions or parts of Conditions null and void shall be solely for the arbitral proceedings or, if not compromise, the court, in accordance with the civil code and civil procedure code of the Russian Federation.

In the event that any provision of these Terms and conditions is no longer relevant to the Participant's use of the Internet resource, program And/or other Content, such provision does not under any circumstances affect the validity or enforceability of the remaining provisions of the Terms and conditions or the Terms as a whole.

In the event of any dispute between these terms of use of the LoyalClient program and any other acts, conditions, information published by the Company in connection with the provision of services for providing access to the Internet resource, Program and/or other Content, the provisions of these terms of use of the LoyalClient program will prevail.

The Terms and conditions, which are intended to remain valid in the event of termination of the Participant's Account, deletion, restriction, or blocking of the Program, remain in force after such termination.

16.3 CHANGING THE TERMS AND CONDITIONS

The company may change the Terms and conditions at any time without prior notice.

If the Conditions change is significant and adverse, the Company shall send the Participant a notice in the manner and in accordance with these Terms.

The participant is responsible for familiarizing himself with the Terms and their acceptance, as well as using the Internet resource and the Program confirms his consent to the Terms and any changes and/or adjustments made to them.

16.4 INTELLECTUAL PROPERTY

The Internet resource, as well as any other content and/or software posted on the Internet resource, are protected by copyright laws.

Copyright to the Internet resource, Program, as well as any other content and/or software posted on the Internet resource belongs to the Company, which reserves all rights, including ownership and other rights to any materials provided to the Participant and/or used by him through the Internet resource and/or Program.

The participant is liable for violation of the General terms And conditions, as well as the provisions regarding the company's Intellectual property in accordance with the current legislation of the Russian Federation. In case of disputes concerning intellectual property, as well as in a number of other cases where arbitration is impossible, the Company reserves the right to apply to the court.

  1. ASSIGNMENT OF RIGHTS

The company reserves the right to assign its rights and obligations under these Terms to a third party without the consent of the Participant.